News and Events

Ciptex, a leading provider of cloud communication and customer experience (CX) solutions, today
announced it has partnered with NICE, the global leader in AI-powered customer service automation. Through this
partnership Ciptex has added CXone Mpower to its portfolio, read our blog for more information.

Ciptex were proud to collaborate with Twilio at Debt Free Advice’s event, which took place at London’s iconic City Hall on Wednesday 23rd April. This high-impact event brought together leaders from across the capital’s financial support network to spotlight bold solutions that help navigate financial hardship.

Ciptex joined Twilio at MWC Barcelona 2025, from 3rd to 6th March 2025 at Fira Gran Via, Barcelona. Thank you to everyone who visited our booth to discover how our scalable and secure technologies can revolutionise your business communications. We had a fantastic time connecting with industry pioneers and exploring the future of technology.

AI is revolutionising customer experience, but where do you begin?
Many joined NICE and Ciptex for an exclusive webinar where we broke down how to start small with AI in your contact centre and scale effectively for long-term success.

Ciptex hosted a successful event at the Royal Automobile Club in London. Attendees, including Steve Fowler, engaged in insightful discussions on how AI shapes profitability and enhances customer experiences in the automotive sector. The event featured great food and a stunning venue, creating the perfect backdrop for exploring the future of innovation in the industry.

We enjoyed taking part in the NFCC Connect Conference from August 26-28 at the Salamander DC in Washington, D.C. We showed firsthand how our advanced AI solutions can transform financial counselling and credit management.