NEWS AND EVENTS

NEWS AND EVENTS

NEWS AND EVENTS

NEWS AND EVENTS

AI in Your Contact Centre: How to Start Small & Scale

Hosted by: NICE & Ciptex

Join us for an exclusive webinar exploring AI's dynamic role in transforming contact centres. This insightful session, led by experts from NICE and Ciptex, will delve into practical strategies for integrating AI in a way that scales with your business needs. Learn how to start with small implementations, secure quick wins, and expand AI applications to enhance efficiency, customer experience, and agent productivity—all without disrupting your operations. Don't miss this opportunity to transform your contact centre with AI through expert insights and real-world examples!

Agenda

The AI Maturity Model

From First Steps to Full Automation

Practical AI Applications

What to Automate First?

AI Demo

See NICE's Tools in Action

Common Pitfalls & Best Practices

Q&A & Next Steps

Speakers

Image of Luke Duffell
Image of Luke Duffell
Image of Luke Duffell

Luke Duffell

Position: Director, Solution Engineering, CSA at NICE UK Ltd

About: Luke brings extensive expertise in solution engineering, with a focus on integrating AI within customer service applications to drive operational efficiency and innovation.

Image of Tom O'Neil
Image of Tom O'Neil
Image of Tom O'Neil

Tom O'Neil

Position: Sales Lead - AI at Ciptex

About: As the AI Sales Leader at Ciptex, Tom leverages a deep understanding of AI, cloud solutions, and customer engagement to drive business success. Known for delivering exceptional results, Tom's strategic approach to client service focuses on sustained growth and customer satisfaction.

Why Attend?

Gain Expert Knowledge

Learn from leaders in the field how AI can revolutionise your contact centre operations.

Practical Insights

Get actionable advice on where to start with AI and how to avoid common pitfalls.

Common Pitfalls & Best Practices

Experience firsthand the powerful capabilities of NICE's AI tools.

Register Now!

Don't miss the opportunity to elevate your contact centre with cutting-edge AI insights. To secure your spot in this transformative webinar!

Don't miss the opportunity to elevate your contact centre with cutting-edge AI insights. To secure your spot in this transformative webinar!