AI in Your Contact Centre: How to Start Small & Scale
Hosted by: NICE & Ciptex
Join us for an exclusive webinar exploring AI's dynamic role in transforming contact centres. This insightful session, led by experts from NICE and Ciptex, will delve into practical strategies for integrating AI in a way that scales with your business needs. Learn how to start with small implementations, secure quick wins, and expand AI applications to enhance efficiency, customer experience, and agent productivity—all without disrupting your operations. Don't miss this opportunity to transform your contact centre with AI through expert insights and real-world examples!
Agenda
The AI Maturity Model
From First Steps to Full Automation
Practical AI Applications
What to Automate First?
AI Demo
See NICE's Tools in Action
Common Pitfalls & Best Practices
Q&A & Next Steps
Speakers
Luke Duffell
Position: Director, Solution Engineering, CSA at NICE UK Ltd
About: Luke brings extensive expertise in solution engineering, with a focus on integrating AI within customer service applications to drive operational efficiency and innovation.
Tom O'Neil
Position: Sales Lead - AI at Ciptex
About: As the AI Sales Leader at Ciptex, Tom leverages a deep understanding of AI, cloud solutions, and customer engagement to drive business success. Known for delivering exceptional results, Tom's strategic approach to client service focuses on sustained growth and customer satisfaction.
Why Attend?
Gain Expert Knowledge
Learn from leaders in the field how AI can revolutionise your contact centre operations.
Practical Insights
Get actionable advice on where to start with AI and how to avoid common pitfalls.
Common Pitfalls & Best Practices
Experience firsthand the powerful capabilities of NICE's AI tools.