Please complete below and one of our team will call you back shortly
Thank you. We will contact you within a few hours.
Sorry, there was an error processing you request. Please try again.
Award winning technology - When your Customers demand more
Today, channels of communication overlap, blend and pivot in real-time. Voice, Email, WebChat and even Social Media, your Contact's expect you to understand, and resolve issues quickly, regardless of their channel choices. Tried and tested, today, over 600,000 Agents in more than 4,500 organisations utilise Hermes, to deliver a more efficient, effective and proactive service to their customers, prospects and contacts.
Resolve queries, faster. Comprehensive inbound call handling, intelligent Skills Routing, overflow capacity and transactional IVR.
Convert leads quicker to accelerate your sales. Multiple dial-modes including automated robot, and call strategies to boost productivity for every campaign.
Increase Customer Loyalty. Automatically queue, scan and deliver emails to skilled Agents. With pre-defined responses for faster resolution times.
Boost Customer engagement and grow online. With real-time support with chat, click to call, co-browse and more.
Help Customers become ambassadors with rapid response Customer engagement tools for Facebook and Twitter.
Voice, Email, WebChat, SMS, and even Facebook and Twitter. Hermes provides a unique desktop environment for complete control.
A powerful Automatic Contact Distribution (ACD) engine delivers to the right profile Agent to maximise first-contact resolution and reduce handling time.
Basic, complex, or dynamically-linked scripts are presented to Agents - sales pitches, compliance statements, objection-handling, or even calculation-tables. Flexible and Powerful.
Multi-Channel Queueing presents all media types in a single, easy to use interface, increasing Agent productivity, satisfaction, and reducing time-to-resolution.
A complete suite of pre-defined reports that aid decision making; and fully customisable. Call Status, Campaigns, Agent reports, Average Wait times and much more
A superior suite of Supervisor and monitoring tools. Listen, Whisper and Conference-in to dialogue. Configurable Supervisor views of Queues, Outbound campaigns, IVR’s and much more.
Happy Agents and Customers. Respond faster, and connect with Customers' in their preferred ways. All communication history is presented to Agents in a single screen, regardless of channel.
Rapidly add channels, features, and functionality as required. Try and test new communication styles without risk, and at little cost.
Simple. Per User, Per Feature, Per Month. Pay only for what you need, when you need it. Everything included, no surprises.
Delivered from CAL, the Ciptex high availability Cloud to work wherever globally you want. No upgrades, no diminishing returns, just software - as a service.
We go beyond out-of-the-box software, with clever integrations. Workforce management, compliant payments, quality monitoring and much more.
Add back-office telephony, unified communications, connectivity and more for completely seamless communications across your business or enterprise.