Pioneering

Digital

Transformation.

Do More.

Pay Less.

Without Stress.

First delivery of Quality of Service (QoS) over MPLS broadband in a City of London recruitment Company.

2006

Rapid delivery of Avaya Contact Centre to UK Government from the Ciptex Cloud.

2007

Innovative multi-tenancy of Avaya platform, delivers to multiple Clients across the UK and overseas.

2008

Over 1 Million minutes per month of hosted telephony traffic achieved.

2009

Ciptex provides the largest Contact Centre in East Africa, delivered over satellite links.

2010

First delivery of overseas Contact Centre utilising a new deep sea cable to Africa.

2011

First UK partner to deliver the award winning Hermes Contact Centre solution – Apax backed Cloud Contact Centre provider.

2012

Ciptex designs and delivers innovative communications solution for NASDAQ.

2013

Social Media - Facebook & Twitter added to Contact Centre platform for true omni-channel communications solution.

2014

CAL - The Ciptex Cloud aggregates Telephony, Compliance and Omni-Channel Contact Centre platforms into a single, seamless Client solution.

2015

Software Defined Wide Area Networking from Viptela (now Cisco) delivering instant, secure, reliable global connectivity and links to Azure and AWS clouds.

2016

In line DTMF suppression removes agents and client networks from PCI-DSS scope

2017

Voice and text analytics adds sentiment analysis, fraud prevention and 100% quality monitoring

2018