Agile.

Digital Ready.

Turnkey.

Secure.

Do More.

Pay Less.

Without Stress.

Communications Pioneers.
Pioneering Communications.

Ciptex delivers cloud communications solutions, as a service, for contact centres and businesses around the globe. Formed in 2006, Ciptex is a pioneer of communications in the cloud. CAL, the Ciptex Cloud Platform hosts and integrates telephony and contact centre applications from industry-leading vendors, and delivers them complete, ‘as-a-service’, to customers worldwide.

By integrating industry-leading communications products as one solution in the cloud, our customers enjoy superior features and functionality, on-demand, to use anywhere, globally. And with per feature, per user, per month pricing, our clients receive precisely the right services for them, as, when, and where they need them.

With experience across the UK, Europe, America and Africa, with clients ranging from SME’s to central Government and the NASDAQ, Ciptex is fast becoming a leading supplier of cloud communications solutions to contact centres and businesses across the globe.

The Ciptex service is fully managed, allowing you to focus on your business and not on managing the underlying technologies. As its in the cloud, you gain all the benefits of a fully-featured communications solution without the need for capital investment or management overheads.

Why Ciptex?

Do more

  • A range of productivity enhancing features for contact centres and businesses including workflow optimisation, workforce management, automated call distribution (IVR), call routing, outbound dialling, broadcast messaging, PCI compliant payment processing, speech analytics, knowledge management, omni-channel, unified communications and more.
  • Measurably improve agent and team performance, quality, reporting and insights with fully configurable dashboards and impressive management information.
  • Integrations that save time, increase accuracy mitigate duplication and reduce costs. Seamlessly integrate our best-of-breed platforms, your incumbent and/or incoming IT systems to dramatically increase efficiency and productivity.
  • Superior automation, including transactional IVR for self-service, SMS and print/post, PCI compliant payments simple auto attendant / broadcast messaging, even website FAQ, for maximum efficiency.
  • Fail fast with agile technologies. Try and test new features, set up new offices quickly, and anywhere in the world with deployment-ready solutions.
  • Our solutions are built upon award-winning, proven technologies, giving you the assurance of robust services that work together seamlessly.
  • Take advantage of Home and Remote-Working with zero productivity loss.

pay less

  • Avoid up-front capital investment. Only pay for what you use, and add capacity and features as you need them. The right resources, when you need them, and where you need them.
  • Easy commercials. Ciptex clients enjoy flexible pricing models including operating-expense models that can scale as you grow: Low Capex, one monthly cost – assurance, maintenance, upgrades - everything included.
  • Typically 20-30% saving over on-premise PBX solutions with immediate gains.
  • Reduce costs of on-site maintenance & support.
  • Low call charges; All-inclusive minutes packages. Free inter office calls on the Ciptex platform.

no stress

  • We provide a fully managed service, monitored 24x7x365
  • Back-to-back SLA’s, Quality of Service / Uptime guarantees, resilient cloud, high-availability, redundant, full network monitoring. Assured.
  • We utilise proprietary and best-of-breed voice quality measurement tools.
  • Future-Proofed. With decades of experience in telecommunications and contact centre, we're continually monitoring and pioneering to ensure our customers have access to the latest and most appropriate features and functionality that create step changes in operational performance.
  • Flexible. With a range of connectivity options, we can provide our services to almost anywhere.
  • Hosted / Cloud Service. Business Continuity / Disaster Recovery scenarios are easily catered for.
  • Ready to Support you: 24/7 NOC and Support Centre / performance monitoring

Solutions

Best-of-Breed Communications Solutions Powered by Ciptex Iris

Cloud Contact Centre
Deliver Seamless Experiences and Drive Growth with satisfying Contact Centre Solutions. Happier Customers, Agents and Executives
Avaya Cloud IP Office
Expand Customer Engagement with full Unified Collaboration Solutions. Non-stop productivity, with Office 365 integration
Apollo Cloud Telephony
Hosted Telephony, dedicated Enterprise solution or Reseller, the Apollo ecosystem is simple, feature-rich 
and flexible
Bridge Connectivity
Power today's business critical Applications and reach Global Audiences with Bridge. 24/7 Monitoring, Uptime and Quality-of-Service guarantees
Helios LAN
Optimise IT Assets and Resources with Helios LAN Managed Services. End-to-end compliance, reporting and assurance to deliver continuity for IT Teams and Stakeholders
Teleopti Workforce Management
Maximise Productivity, Increase Customer Satisfaction and boost profitability by optimising staff resources at your Contact Centre, Back Office or Department  or Business