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Enhance Agent productivity and delight Customers with award-winning Omni-Channel Contact Centre Software. Inbound-Outbound Voice, Email, WebChat, Social Media or All Communication Channels, Ciptex is primed to deliver Hermes directly from the Cloud, fully compliant and secure, to Agents globally, and integrated with Client Management, Knowledge Base, and other legacy systems.Learn More
Completely self-service, Ciptex's proprietary Cloud telephony platform gives IT Teams the option to control extensions and devices. Create, manage and assign end-points to Handsets, Tablets and Mobile Apps. Manage Inbound Call Routing, IVR, Out-of-Hours, Listen to Call Recordings, Voicemail and more with an intuitive online Control Panel. Flexible, resilient and cost-effective.Learn More
From Public Broadband Internet Connections for small businesses right through to Leased Line with Private, MPLS Connectivity, Ciptex offers Clients a range of opportunities to meet the growing demands of their businesses. Our Connectivity solutions empower Customers with an effective bridge between them and the wider global community. 24/7 Monitoring, uptime and Quality-of-Service guarantees, Ciptex is the Partner of choice for businesses that demand more.Learn More
A simple, powerful collaboration solution for midsize companies delivering full Unified Communications and Collaboration, increased scale, and simplified management. Avaya, with the features you know and love, with all the power of the Cloud.Learn MoreRequest Demo
Ciptex's Helios LAN Management Service delivers a powerful network management solution by managing the configuration, monitoring, compliance, troubleshooting, and administration of your Local Area Networks. Delivered end-to-end or in conjunction with your existing IT teams, we support management for business-critical technologies and services.
Ciptex provides best-in-class Communication solutions to businesses and Contact Centres – End-to-end solutions, Private Cloud (MPLS) delivery, and integrated with legacy platforms.
Delivered, 'as-a-service' directly from our Cloud core to desired Client Sites, with unparalleled security and control.
Standard Public Connections, Hybrid, and / or Private, MPLS Connectivity, Ciptex solutions effortlessly bridge Customers to all their people, and wider global community.
Platform Resilience, highly available and fully redundant with Back-to-back Service Level Agreements, Quality-of-Service and Uptime Guarantees.
We have decades of experience in Communications and are experts in Cloud and integration technology, offering trusted solutions to Clients from our Cloud, with a full service wrap.