Cloud Communications

Transforming Enterprise communications

Cloud Communications

Hermes Cloud Contact

Omni-Channel Contact Centre

Boost Agent productivity and delight Customers with award-winning Contact Centre Software. Voice, Email, WebChat and Social Media - Hermes is delivered from the Cloud, fully compliant and secure to teams globally. Integrated with Client Management, KnowledgeBase, and other legacy systems for seamless operations.  

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Cloud Communications

Apollo

A Cloud Telephony Ecosystem - Simple, feature-rich and flexible

Whether you need simple, hosted telephony, a dedicated Enterprise telephony solution, or you're reselling telephony to your Customers, Apollo is simple, feature-rich and flexible.

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Cloud Communications

Bridge

Business-Grade Connectivity Solutions

From Public Broadband through to Leased Line with Private, MPLS and Cisco Meraki WiFi, Ciptex empowers Customers by bridging them to their sites, and the wider global community. Full monitoring and secure, Ciptex is the Partner of choice for businesses that demand more.

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Cloud Communications

Cloud IP Office

The Power of We™ | from the Cloud

A powerful collaboration solution for midsize companies delivering full Unified Communications and Collaboration, increased scale, and simplified management. Avaya, with the features you know and love, with all the power of the Cloud.

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Cloud Communications

Helios

LAN Monitoring & Management

LAN Management from Ciptex is a complete network management solution supporting the configuration, monitoring, compliance, troubleshooting, and administration of your Local Area Networks. Delivered end-to-end as part your Communications solution, together with internal IT teams, Ciptex  maintains business-critical technologies and services for our Customers.

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communications for contact centres and businesses

Award-Winning Telephony

Best-of-Breed, Flexible, Resilient and Affordable

Ciptex provides Communications Solutions to businesses and Contact Centres. Enhance productivity and improve Customer Satisfaction with best-of-breed services

Managed End-to-End

Managed Solutions, Delivered Direct to Client Sites

With end-to-end delivery from our Cloud platform, as a fully managed service, your focus remains on your business or enterprise, not supporting operational infrastructure

Enterprise Grade

Private, Hybrid & Public - Combined

Ciptex Solutions are hosted in Iris - Private, MPLS architecture, multi-layered security, combined with Hybrid and Public access to support Clients where needed

Assured

SLA's, Uptime & Quality - Guaranteed

Platform Resilience, highly available and fully redundant with Back-to-back Service Level Agreements, Quality-of-Service and Uptime Guarantees

Experience

Decades in Communications

With decades of experience in Communications combined with Cloud and Integration expertise, Clients rely upon Ciptex to provide robust and proven solutions together with innovations in technology

Solutions

Best-of-Breed Communications Solutions Powered by Ciptex Iris

Cloud Contact Centre
Deliver Seamless Experiences and Drive Growth with satisfying Contact Centre Solutions. Happier Customers, Agents and Executives
Avaya Cloud IP Office
Expand Customer Engagement with full Unified Collaboration Solutions. Non-stop productivity, with Office 365 integration
Apollo Cloud Telephony
Hosted Telephony, dedicated Enterprise solution or Reseller, the Apollo ecosystem is simple, feature-rich 
and flexible
Bridge Connectivity
Power today's business critical Applications and reach Global Audiences with Bridge. 24/7 Monitoring, Uptime and Quality-of-Service guarantees
Helios LAN
Optimise IT Assets and Resources with Helios LAN Managed Services. End-to-end compliance, reporting and assurance to deliver continuity for IT Teams and Stakeholders
Teleopti Workforce Management
Maximise Productivity, Increase Customer Satisfaction and boost profitability by optimising staff resources at your Contact Centre, Back Office, Department or Business
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